Privacy Policy

Oakhaven is committed to protecting your privacy in accordance with the law

Privacy Policy & SMS Terms of Service

Last Updated: October 24, 2023

At Oakhaven Health, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and protect your data, specifically regarding our SMS messaging program.

1. Information We Collect

When you register for services or opt-in to our SMS program, we may collect the following personal information:

Name
Phone Number
Email Address
Communication preferences

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our healthcare services.
Send important account notifications and appointment reminders.
Respond to your inquiries and provide customer support.
Send promotional or informational updates (only if you have explicitly opted in).

3. SMS Opt-In and Data Sharing

Oakhaven Health does not sell, rent, or share your SMS opt-in data or consent with third parties or affiliates for their marketing purposes. Your personal information is only shared with service providers who help us deliver our messages (e.g., our SMS gateway provider), and they are contractually prohibited from using your information for any other purpose.

SMS Terms of Service

If you consent to receive informational, conversational, and promotional SMS from Oakhaven Health, you agree to receive text messages from us at the mobile number provided.

Usage: Messages may include appointment reminders, health wellness tips, billing notifications, and occasional promotional offers.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Support: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or reach out directly to our support team.
Rates: Message and data rates may apply for any messages sent to you from us and to us from you.
Frequency: Messaging frequency may vary based on your interaction with our services.

Questions?

If you have any questions about our privacy policy, please email for clarifications.

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